Customer Service Representative

Key responsibilities and Requirements will be as follows :

• Taking and concluding customer calls on time
• Providing information to the customer
• Finding solutions to customer queries & problems
• Building trust with customers by giving them such great service, ensuring service and quality level expected
• Providing qualified service with positive and good-humored approach and ensuring customer satisfaction
• Sustaining a good attendance record and a plan to be on-time to work, every day
• Native Azerbaijani & Advanced English ( or 6.5 IELTS Score, IELTS level must have been issued within the last year)  or Russian knowledge
• Able to work in shifts
• Able to work from home
• Smooth and clear diction
• Ability to use computer and multiple screens effectively
• Strong persuasive skills
• Stress management
• Focus on customer satisfaction
• Energetic and good-humored personality
• Ability to be comfortable working in a fast-paced environment and able to adapt to changes in processes and tools as they happen
• Ability to stay cool when things are busy, and keep things moving, so you can help as many customers as possible

Those who are interested and have qualifications and experience in this field please send your CV with indication of the position in a subject line to meraj.baharov@mj.teleperformance.com