Online Customer Service Agent

New opportunity to start your career at Webzool Creative inc. We’re a team of creative digital media experts, web and app developers, designers, and content writers whose dedicated to create legacy and difference for our clients and partners. So far we have helped lots of small businesses and startups. We strive to put that same level of quality and resourcefulness into everything we touch, whether building a website or a achieving search engine marketing goals..

The ideal candidate for this position loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. This is a full-time position with changing shifts.

Responsibilities

● Respond to customer queries in a timely and accurate way, via phone, email, or chat

● Identify customer needs and help customers use specific features

● Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

● Update our internal databases with information about technical issues and useful discussions with customers

● Monitor customer complaints on social media and reach out to provide assistance

● Share feature requests and effective workarounds with team members

● Inform customers about new features and functionalities

● Follow up with customers to ensure their technical issues are resolved

● Gather customer feedback and share it with our Registration, Finance, and Marketing teams

● Assist in training junior Customer Support Representatives