Guest Service Agent

Position: Guest Sevice Agent

Department: Front Office

Employer: Baku Marriott Hotel Boulevard

Adress: Baku, Azerbaijan, Khagani Rustamov street 4 C

Deadline: 15.06.2024

Key Functions

• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes;
• Secure payment, verifying and adjusting billing as needed;
• Provide guests with room and hotel information, directions, amenities and local interests;
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff;
• Complete cashier and closing reports, counting the bank at the end of each shift securely;
• Accept and record wake-up calls, delivering to the right department;
• Communicate any emergency, lost item or theft to proper security staff and/or authorities;
• Keep contingency lists in case of emergency and communicate any necessary messages;
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities;
• Act in accordance with policies and procedures when working with front of house equipment and property management systems;
• Follow company brand standards.

Job Requirements

• Previous customer experience and the ability to work effectively under pressure;
• Previous experience in cash handling;
• Proficiency in Azerbaijani, English any additional language is preferable;
• Must be proficient with computers;
• Positive attitude and good communication skills;
• Commitment to delivering a high level of customer service;
• Willing to take initiative and work with little direction;
• Ability to work as part of a team;
• Must be able to work flexible hours, including early mornings, late evenings, weekends, and holidays.