Customer Service Representative

We are currently seeking customer representatives for our airline company project, which serves Azerbaijan Airlines.

• Opt for a positive choice by joining a professional team where you can foster personal growth and access promising career opportunities.
• In the role of a customer representative, you will be responsible for handling incoming calls and delivering exceptional service to our valued customers.
• Following your training period, you will commence your role, and monthly performance assessments will be conducted. Depending on your performance results, you could earn a bonus of up to 50% of your salary.
• The minimum age for employment is 19 years old and the maximum age is 30 years old.
• Performance evaluations will be conducted quarterly, and successful employees will be eligible for salary increases.
• Our shift system operates six days a week, with a daily schedule of 8 hours and 30 minutes (including a 1-hour meal/break). Shifts rotate on a weekly basis and encompass morning, noon, evening, and night shifts (a shuttle service is available for shift changes after 00:00). Appropriate shift solutions are being implemented through mutual agreement.
• If you are eager to enhance your English skills, gain hands-on experience in customer service, and work within a sociable and enjoyable environment, please feel free to submit your CV via email, gather further details from our phone number, or visit our office located at Nizami Street, AF Business House between 09:00-18:00 on weekdays. (+994 12 599 88 78)

You should have at least a B1 level of proficiency in English or a C1 level of proficiency in Russian.

How to apply: Interested candidates should send their CV to hr@positivecc.com with "Customer Service Representative EN RU" in the subject line.