Application Administrator

About the role:

The Application Administrator acts as an administrator for software systems and plays an important role in technical software support and implementations. Responsibilities include, but not limited to configuring, implementing, and maintaining applications and reporting systems in test and production environments, documenting processes and protocols for software systems, providing Level 2 support. This position will also serve as an expert resource for intergroup discussions as well as facilitate resolution efforts of major incidents with the ultimate goal of maximizing service availability and satisfaction for all internal and external customers.

Key responsibilities of the job:

• Configure, implement, and maintain business applications/reporting systems in test and production environments at application server and database levels.
• Maintain and monitor availability, capacity and performance of production applications.
• Manage application changes in test/production environments according to change management process.
• Set up and maintenance of administrative and service accounts.
• Proactively ensure applications have sufficient capacity to execute properly.
• Work closely with developers and vendors to tune, troubleshoot, and document problems.
• Plan, coordinate, test, and communicate changes, upgrades/maintenance schedules, and new services with IT team and internal clients, ensuring business operations will operate correctly in current and future environments.
• Work closely with IT and Internal Control / Risk departments to ensure appropriate controls and audit logs are in place.
• Provide Level 2 support to software support officers.
• Maintain system documentation.
• Maintain current knowledge of relevant technologies and business processes.
• Maintain confidentiality with regard to the information being processed, stored or accessed.
• Other duties as assigned.